Contact Information

We're here to help with your questions about our furniture, orders, shipping, and other shopping-related matters. Whether you need product information or assistance with an existing order, you can reach our customer service team using the contact details below.

Contact Details

Website: avenaelia.com

Email: care@avenaelia.com

For product inquiries, order questions, shipping updates, cancellation requests, and return or refund assistance, please email us with a brief description of how we can help.

Phone: +1 (904) 267-5723

You may call us during our customer service hours for assistance with your questions or concerns.

Business Address: 74 Zaun Trl, Palm Coast, FL 32164, United States

Customer Service Hours

Our customer service hours are:

Monday through Friday, 9:00 AM–6:00 PM

If you contact us outside these hours, we'll review your inquiry during subsequent customer service hours. Response times may vary depending on the nature of your request and the information needed to assist you.

Shipping Coverage

We currently offer shipping to all 50 U.S. states.

For details about shipping fees, order processing, estimated transit times, tracking information, and delivery-related matters, please refer to our Shipping Policy before placing your order.

How We Can Help

You can contact us for assistance with a variety of shopping-related questions, including:

  • Product Information: Questions about our living room furniture, dining tables, outdoor furniture, and other available products.

  • Order Status: Assistance with checking your order information and shipping progress.

  • Order Cancellations: Questions about cancellation eligibility and the cancellation process. Please refer to our Cancellation Policy for details.

  • Returns and Refunds: Help with return requests, damaged or incorrect items, and refund-related questions. Please review our Returns & Refunds Policy for applicable conditions.

  • Shipping and Delivery: Questions about shipping costs, estimated delivery times, tracking updates, and delivery issues.

  • General Inquiries: Other questions about shopping on our website or getting assistance with an order.

Tips for Contacting Us

To help us review your inquiry more efficiently, please include the following information when relevant:

  • Your order number.

  • The name used when placing the order.

  • A brief description of your question or concern.

  • Relevant photos, if you're reporting a damaged, defective, or incorrect item.

  • A preferred contact method, if needed.

For your security, please do not include your full payment card number, account password, or other unnecessary sensitive information in your email.

If your inquiry relates to a cancellation, return, refund, or shipping issue, providing accurate order details will help us review the situation and direct you to the appropriate next steps.

Additional Information

For information about how personal information is collected and handled, please review our Privacy Policy. For questions about eligibility, processing, or other order-related conditions, refer to the relevant policy page on our website.

We aim to provide clear information and helpful guidance so you can shop with greater confidence. If you need assistance, please don't hesitate to contact us during our customer service hours.

Thank you for visiting Avenaelia. We appreciate the opportunity to help.