Terms of Service

Last Updated: October 8, 2026

1. Introduction and Scope

Welcome to avenaelia.com. These Terms of Service (“Terms”) govern your use of our website and the online shopping services we provide for living room furniture, garden furniture, and related products.

By placing an order, creating an account where that option is available, or otherwise using features that require acceptance of these Terms, you agree to the applicable terms presented to you, subject to your rights under applicable law. Simply visiting the website does not necessarily establish acceptance of every contractual provision.

Please read these Terms carefully before placing an order. Our Shipping Policy, Cancellation Policy, Returns & Refunds Policy, Privacy Policy, and other applicable website policies provide additional information about specific aspects of shopping with us.

We may update these Terms from time to time to reflect changes in our website, business practices, or applicable legal requirements. Updated Terms will be posted on this page. Changes will apply as permitted by law and will not automatically override existing contractual rights, confirmed order terms, or legal obligations.

2. User Accounts and Website Use

Certain website features may allow you to create an account. Where account registration is available, you agree to provide accurate information and keep relevant account details reasonably current. You are responsible for taking reasonable steps to protect your account credentials and for activity associated with your account to the extent provided by applicable law.

Account creation is not necessarily required for every purchase. If guest checkout is available, you may place an order using that option in accordance with the checkout instructions.

You agree to use the website lawfully and not to engage in activities that interfere with its normal operation, compromise another person's access, or involve fraud, unauthorized access, or misuse of website content or services.

We may take reasonable and lawful steps to address suspected fraud, misuse, unauthorized activity, or violations of these Terms. Where appropriate, such steps may include restricting access to affected features or reviewing a transaction. Any action taken will remain subject to applicable law and any rights you may have.

We make reasonable efforts to maintain website functionality, but access may occasionally be interrupted by maintenance, technical issues, network problems, or other circumstances. Nothing in these Terms excludes responsibilities that cannot lawfully be excluded.

3. Products, Availability, and Pricing

We make reasonable efforts to present product descriptions, images, dimensions, specifications, availability, and prices accurately. However, product colors and visual details may appear differently depending on screen settings, lighting, and other viewing conditions. Please review the written description and specifications on the relevant product page before purchasing.

Product availability may change, and a product displayed on the website may not always be available when an order is submitted. We will handle availability issues in accordance with the circumstances, applicable law, and any relevant order terms.

Prices, product descriptions, and other website information may occasionally require correction or updating. Where an error is identified, we will address it in a manner consistent with applicable law. We will not rely on this provision as an unrestricted right to change the material terms of a confirmed order.

The price and applicable shipping charges presented during checkout should be reviewed before you submit your order. Any applicable taxes and charges will be handled in accordance with the information presented at checkout and our published policies.

If you receive an item that is defective, incorrect, or materially different from its description, your rights and available remedies are governed by applicable law and our relevant policies. Nothing in this section limits those rights.

4. Orders and Payments

Placing an Order

When you submit an order, please ensure that your contact, billing, and shipping information is accurate and complete. Incorrect or incomplete information may affect order processing or delivery.

Submitting an order does not necessarily mean that the order has been finally accepted or shipped. We may need to review order details, payment status, and product availability before confirming the transaction.

If an issue arises with an order, including an apparent pricing error, an availability problem, or a transaction that requires additional review, we will handle the matter in accordance with applicable law and the relevant order terms. Any cancellation, adjustment, or other action will be subject to applicable legal requirements.

Order confirmation and shipping notifications, where provided, should be reviewed for relevant transaction details.

Accepted Payment Methods

We accept the following payment cards:

  • Visa

  • Mastercard

  • JCB

  • Discover

  • American Express

  • Diners Club

Available payment options and instructions will be presented during checkout. A successful order submission should not be treated as confirmation that payment has been completed unless the applicable checkout or order confirmation indicates otherwise.

You are responsible for providing accurate billing information and using a payment method you are authorized to use. If a payment is declined or cannot be completed, please follow the checkout instructions or contact your card issuer as appropriate.

Do not send full payment card numbers, card security codes, passwords, or other unnecessary sensitive payment information through ordinary email.

Refunds and Payment Adjustments

Where a refund is approved, it will generally be initiated through the original payment method in accordance with the applicable policy and legal requirements. The time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider.

Please refer to the applicable cancellation and return provisions below for further details.

5. Shipping Policy

We currently ship to eligible delivery addresses in all 50 U.S. states. Shipping availability for a specific order depends on the delivery address and the options available during checkout.

Shipping Fees

Our standard shipping charges are based on the order amount:

  • Orders below $93.00: $7.10 shipping fee.

  • Orders of $93.00 or more: Free shipping.

The applicable shipping charge will be displayed during checkout.

Processing and Delivery Estimates

Orders generally require 2–3 business days for processing.

Our daily processing cutoff is 6:00 PM Eastern Time (ET). Orders submitted before the cutoff on a business day generally enter the processing queue that day. Orders submitted after the cutoff, on weekends, or on applicable holidays generally begin processing on the next business day.

Beginning processing does not mean an order will ship on the same day. Processing time is separate from transit time.

Depending on the order and destination, shipping carriers may include DHL, UPS, or DHL Express. After an order has shipped, estimated transit time is generally 6–11 business days. This is an estimate, not a guaranteed delivery date. Delays may occur due to weather, holidays, carrier operations, address issues, or other circumstances.

Under our current shipping arrangements, applicable taxes and duties are included in the relevant product prices, and logistics providers handle customs clearance where applicable.

For complete shipping details, please review our [Shipping Policy].

6. Order Cancellation

You may request cancellation of an order by emailing care@avenaelia.com or calling +1 (904) 267-5723. Email is recommended so that you can provide the order information needed for review.

Please include your order number and any information reasonably necessary to identify the transaction.

Orders That Have Not Shipped

You may request cancellation before shipment. We will review the order status and confirm whether cancellation can be completed. If the order has not shipped and the cancellation is confirmed, the order will be canceled and a full refund will be initiated to the original payment method.

Submitting a cancellation request does not mean the order has already been canceled. Eligibility depends on the actual order status and confirmation of the request.

Orders That Have Shipped

Once an order has shipped, standard cancellation is generally unavailable because the shipment may no longer be practically interceptable. In that situation, you may request a return after delivery in accordance with our Returns & Refunds Policy and applicable law.

Approved cancellation refunds are initiated through the original payment method. The time required for funds to appear in your account depends on your bank, card issuer, or payment service provider.

Customer service is available Monday through Friday, 9:00 AM–6:00 PM. Requests received outside these hours will be reviewed during subsequent customer service hours.

For complete cancellation procedures, please review our [Cancellation Policy].

7. Returns, Exchanges, and Refunds

We offer a return process for eligible purchases but do not provide direct product exchanges.

Return Eligibility

You may generally request a return within 21 days of receiving your order, subject to the conditions in our Returns & Refunds Policy and any applicable legal requirements.

To request a return, email care@avenaelia.com with:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos or other relevant information, if applicable.

Please wait for our review and return instructions before sending an item back. Returns should be handled according to the instructions provided for the approved request.

Return Shipping and Labels

For approved returns, an electronic return label will be provided where applicable. You are responsible for downloading and printing the label.

For voluntary returns, return shipping costs and any reasonable handling fees may apply only as disclosed in advance under the applicable policy and permitted by law.

If an item arrives damaged, is defective, or is incorrect, we will cover reasonable return shipping costs and will not impose unreasonable handling fees. The available remedy will depend on the circumstances, the applicable policy, and any rights provided by law.

Refund Processing

Refunds are generally initiated to the original payment method within 2–3 business days after the returned item is received and any necessary inspection is completed, unless applicable law requires an earlier refund.

This timeframe refers to the initiation of the refund, not necessarily the date the funds will appear in your account. Actual posting times depend on the relevant bank, card issuer, or payment service provider.

Cancellation requests for orders that have not shipped should be handled under the Cancellation Policy rather than the post-delivery return process.

For complete eligibility requirements and return instructions, please review our [Returns & Refunds Policy].

Nothing in these Terms is intended to eliminate refund rights or other remedies that may be available under applicable law.

8. Privacy and Data Protection

We may process information necessary to operate the website, handle orders and payments, arrange delivery, communicate with customers, and respond to service requests.

The collection, use, disclosure, retention, and protection of personal information are addressed in our Privacy Policy. Our use of cookies and similar technologies is addressed in our Cookies Policy.

We handle personal information in accordance with applicable privacy and data protection requirements. Depending on the applicable law and circumstances, you may have rights to access, correct, delete, or otherwise manage certain personal information.

Visiting the website or placing an order does not automatically constitute consent to every type of optional cookie, advertising technology, or tracking activity. Where consent or another legal basis is required, the applicable requirements must be followed.

Please avoid sending full payment card numbers, card security codes, passwords, or other unnecessary sensitive information through ordinary email.

Nothing in these Terms is intended to restrict privacy rights or remedies that cannot lawfully be waived.

9. Intellectual Property and Prohibited Use

Website content, including text, product descriptions, photographs, graphics, logos, and other materials, may be protected by applicable intellectual property laws. Ownership and usage rights may vary by material.

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, republish, distribute, modify, or commercially use protected website content without appropriate authorization.

You must not use the website to:

  • Engage in unlawful, fraudulent, or deceptive activity.

  • Attempt unauthorized access to accounts, systems, or restricted features.

  • Interfere with the normal operation or availability of the website.

  • Submit misleading information in connection with an order or service request.

  • Copy or use protected website materials without appropriate authorization.

We may take reasonable measures to address suspected misuse, subject to applicable law. These Terms do not grant you ownership of website content or rights beyond those expressly authorized or permitted by law.

10. Limitation of Liability

We make reasonable efforts to provide useful website information and maintain access to our online shopping services. However, information may occasionally contain errors, omissions, or delays, and the website may experience temporary interruptions or technical problems.

To the extent permitted by applicable law, responsibility for losses arising from the use of general website information will depend on the circumstances, the nature of the information, and the legal obligations that apply. Nothing in these Terms creates a blanket exclusion of responsibility for all direct, indirect, incidental, or other losses.

We do not guarantee that the website will always be uninterrupted, error-free, or free from every security risk. This does not exclude or limit any responsibility that applicable law requires us to retain.

Nothing in these Terms is intended to waive or restrict non-waivable consumer rights, applicable statutory protections, or remedies relating to defective products, inaccurate product descriptions, payment issues, delivery obligations, or other matters where the law provides protection.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law. No provision is intended to override a mandatory legal obligation or a right that cannot lawfully be excluded.

11. Disputes and Governing Law

If you have a concern about an order, product, payment, delivery, or another aspect of our services, we encourage you to contact us first so that we can review the issue and explore a reasonable resolution.

You can reach us by email at care@avenaelia.com or by phone at +1 (904) 267-5723 during our customer service hours.

The interpretation and application of these Terms, and any dispute arising from website use or a purchase, will be determined in accordance with the applicable laws and legal requirements relevant to the circumstances.

The appropriate governing law, court, and available procedures may depend on the transaction, the parties involved, and applicable law. These Terms do not establish an exclusive court location, mandatory arbitration requirement, or waiver of class or collective proceedings.

Nothing in this section limits a consumer's right to use a court, agency, remedy, or procedure that applicable law makes available or protects from waiver.

12. Changes to These Terms

We may revise these Terms when our website, products, business practices, or applicable legal requirements change.

The latest version will be published on this page, and the update date will be revised when appropriate. We encourage you to review these Terms periodically.

Changes will apply only as permitted by applicable law. Posting a revised version does not automatically change the terms of a completed transaction, eliminate previously acquired rights, or remove any existing legal obligations.

13. Contact Information

If you have questions about these Terms, our website, or the shopping process, please contact us using the details below.

Website: avenaelia.com

Email: care@avenaelia.com

Phone: +1 (904) 267-5723

Address: 74 Zaun Trl Palm Coast, FL 32164 United States

Shipping Coverage: All 50 U.S. states

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

We welcome questions about product information, orders, shipping, cancellations, returns, and the terms described on this page.