Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with Avenaelia. This Shipping Policy explains our shipping coverage, shipping fees, order processing procedures, estimated delivery times, tracking information, and how we handle shipping-related issues.

We aim to provide clear shipping information so you can make informed purchasing decisions and understand what to expect after placing an order.

1. Shipping Coverage

We currently ship to valid delivery addresses in all 50 U.S. states.

Shipping availability depends on whether the delivery address can be successfully entered and confirmed during checkout. Certain addresses may be unavailable due to carrier restrictions or other delivery limitations.

Please ensure that your shipping address and contact information are complete and accurate before submitting your order. If an address cannot be serviced, the available shipping options at checkout will determine whether the order can be placed for delivery to that location.

We do not guarantee delivery to U.S. territories, military addresses, P.O. boxes, or other address types that have not been confirmed as supported through our checkout process.

2. Shipping Fees

Shipping fees are calculated based on the order amount according to the following schedule:

Orders with a qualifying total of $93.00 or more are eligible for free shipping. Orders below $93.00 are subject to a shipping fee of $7.10.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

3. Order Processing Time

Orders generally require 2–3 business days to process.

Order processing may include reviewing order details, preparing items for shipment, and arranging dispatch. Processing time is separate from shipping transit time.

Please note that the order processing period is not a delivery estimate and does not mean your order will ship or arrive on the same day it is placed.

Processing may take longer in certain circumstances, such as when additional order verification or other preparation is necessary.

Once your order has shipped, the estimated transit period described below begins.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Eastern Time (ET).

• Orders placed before 6:00 PM ET on a business day: These orders enter the processing queue beginning that day.

• Orders placed after 6:00 PM ET: Processing begins on the next business day.

• Orders placed on weekends or applicable holidays: Processing begins on the next business day.

The cut-off time determines when the order processing process begins. It does not mean that an order placed before the cut-off will ship that day.

Regardless of when processing begins, the standard order processing time is generally 2–3 business days.

5. Shipping Methods and Estimated Delivery Time

We may use the following shipping carriers and services, depending on the order, product, and delivery address:

• DHL

• UPS

• DHL Express

The specific carrier and available service will be determined based on the applicable shipping arrangements for your order.

Estimated shipping transit time: 6–11 business days after shipment.

Transit time begins when the order has actually shipped and does not include the 2–3 business days generally required for order processing.

As a result, the overall time from order placement to delivery generally includes both order processing and shipping transit time. Actual delivery dates may vary.

Estimated delivery times are not guaranteed. Delays may occur because of weather conditions, holidays, carrier operations, customs inspections, address-related issues, or other circumstances beyond our reasonable control.

If your shipment takes longer than the estimated transit period, please contact our customer service team by email first. You may also contact us by phone for assistance.

6. Taxes and Customs

Applicable taxes and duties are included in the relevant product prices under our current pricing arrangements. You should not need to pay additional, undisclosed import duties or customs clearance charges solely because of the customs arrangements described in this policy.

We have arranged for our logistics providers to handle the relevant customs clearance procedures where applicable. Customers generally do not need to manage these procedures themselves.

Customs inspections or other required procedures may affect delivery timing, even when the necessary arrangements have been made.

Any other charges that may arise in unusual circumstances will be handled in accordance with the applicable arrangements and law. We will not represent an unconfirmed fee as a standard shipping charge.

7. Order Tracking

Once your order has shipped, we will provide a tracking number or tracking link when the information becomes available.

You can use the tracking information provided to check the shipment status through the relevant carrier's tracking page.

Please keep in mind that tracking information may not update immediately after shipment. It can take some time for the carrier to receive, scan, and update the package information.

If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery window, please contact us by email at care@avenaelia.com.

To help us investigate, please include your order number and any available tracking information.

8. Damaged, Lost, or Delayed Shipments

We understand that shipping problems can be frustrating. If your order arrives damaged, contains missing items, or experiences another delivery issue, please contact us as soon as reasonably possible.

When reporting a problem, please provide:

• Your order number.

• A clear description of the issue.

• Photos of the damaged item, packaging, or affected components, where applicable.

• Available tracking information, if relevant.

Damaged or missing items

If an item arrives damaged or part of your order is missing, we will review the information you provide and determine an appropriate next step based on the circumstances and applicable law.

Depending on the situation, we may offer a refund, a partial refund, a return arrangement, or another reasonable resolution.

Potentially lost shipments

If a package appears to be lost or has not been delivered for an extended period, we may review the tracking information and, where appropriate, seek clarification from the carrier.

We will assess the available information before determining the appropriate resolution. The outcome may depend on the carrier's findings, the shipment status, and applicable legal requirements.

Delayed shipments

Delivery delays may result from carrier operations, weather, holidays, customs inspections, incorrect address information, or other unexpected circumstances.

If your order exceeds the estimated transit period of 6–11 business days, please email us with your order number so we can review the situation. You may also contact us by phone.

We do not guarantee a fixed investigation or resolution period. However, we will review reported shipping issues based on the available information and applicable requirements.

Nothing in this section limits any consumer rights or remedies that cannot legally be waived under applicable law.

9. Shipping Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please email us as soon as possible.

Before shipment

If your order has not shipped, you may request an address change or cancellation. Whether the request can be completed depends on the order status and our ability to make the change before dispatch.

Please wait for confirmation that your requested change or cancellation has been accepted.

For orders canceled before shipment, we will issue a full refund to the original payment method after the cancellation is confirmed.

During late-stage processing

If your order has already entered the later stages of processing, we may be unable to change the shipping address or cancel the order before dispatch.

We will review your request based on the current order status and available options.

After shipment

Once an order has shipped, direct cancellation or an address change may no longer be possible.

If the package has been handed over to a carrier, please contact us to discuss any available next steps. Carrier restrictions may prevent an address change, delivery interruption, or package interception, and we cannot guarantee that such requests will be successful.

If you no longer want an item after it has shipped, you may request a return and refund within 21 days of receiving the order, subject to our Returns & Refunds Policy and applicable law.

Eligible refunds will be issued to the original payment method. For returned items, we generally initiate the refund within 2–3 business days after receiving the returned item and completing the necessary inspection, unless applicable law requires an earlier refund.

The time it takes for the funds to appear in your account depends on your bank, card issuer, or other payment service provider.

10. Shipping Address and Delivery Responsibility

Customers are responsible for providing complete and accurate shipping addresses and contact information at checkout.

Before completing your order, please review your address carefully, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an error after placing your order, please email us as soon as possible. We will review whether the address can be corrected based on the order's processing and shipping status.

Incorrect or incomplete addresses may result in delivery delays, unsuccessful delivery attempts, or a package being returned to the sender. Any resulting issues will be assessed individually based on the circumstances, available carrier information, and applicable law.

Once a package has been handed to a carrier, we may have limited ability to control its routing, delivery schedule, or handling. Carrier delays and other shipping disruptions may affect the estimated delivery date.

However, shipment or carrier handoff does not automatically transfer every shipping-related risk to the customer or eliminate any rights provided by applicable law.

If a delivery problem occurs, please contact us so we can review the situation and discuss the available options.

11. Additional Shipping Information

The processing and delivery estimates in this policy are provided to help you plan your purchase. They are estimates rather than unconditional guarantees of delivery by a specific date.

Actual delivery timing depends on the time your order enters processing, the selected carrier and service, the destination address, and any unexpected shipping or operational circumstances.

We encourage you to review the shipping fee, delivery address, and order details displayed at checkout before completing your purchase.

For questions about shipping availability, order status, delivery delays, or other shipping-related concerns, please contact our customer service team.

12. Contact Us

If you have questions about this Shipping Policy or need assistance with an order, we recommend contacting us by email first. You may also reach us by phone.

Website: avenaelia.com

Address: 74 Zaun Trl, Palm Coast FL 32164, United States

Email: care@avenaelia.com

Phone: +1 (904) 267-5723

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

When contacting us about an existing shipment, please include your order number and relevant tracking information, if available.

Thank you for shopping with Avenaelia. We appreciate your business and will work to provide clear shipping information and reasonable assistance with delivery-related concerns.