Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit avenaelia.com, browse our products, place an order, subscribe to marketing communications, contact customer service, or otherwise interact with our website.

We are committed to handling your personal information responsibly and transparently. This policy also explains the privacy rights and choices that may be available to you under applicable laws.

By accessing our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Your use of the website does not, by itself, constitute consent to optional cookies, targeted advertising, marketing communications, or other processing activities for which consent is required.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with your interactions with our website, including browsing products, creating an account if that feature is available, placing and managing orders, subscribing to emails, requesting customer support, and using other website features.

It describes the categories of personal information we may collect, the purposes for which we may use it, the circumstances in which we may disclose it, the choices available to you, and the measures we take to protect it.

This policy applies to our processing of personal information through avenaelia.com and related shopping activities. It does not govern independent third-party websites, applications, or services that may be accessible through links on our website. Those third parties may have their own privacy policies and practices, which we encourage you to review before providing personal information to them.

The terms of this policy are subject to applicable federal, state, and local laws. Where applicable law provides privacy rights or protections that differ from this policy, the applicable legal requirements will control.

2. Information We Collect and How We Collect It

The categories of personal information we collect depend on how you interact with our website, the information you choose to provide, and the services necessary to complete your request.

2.1 Information You Provide

When you place an order, contact customer service, subscribe to marketing communications, or use other website features, you may provide information such as:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Account information: Information associated with an account, if account registration is available and you choose to create an account.

  • Order information: Products purchased, order numbers, quantities, order status, delivery details, and related transaction records.

  • Customer service communications: Messages, inquiries, complaints, return requests, refund requests, and other information you provide when communicating with us.

  • Marketing preferences: Your subscription status, communication preferences, and choices regarding promotional messages.

  • Other information: Additional information you voluntarily provide when using our website or requesting assistance.

Please provide only the personal information reasonably necessary for your intended interaction with us.

2.2 Transaction and Payment Information

When you make a purchase, we may collect or receive transaction-related information, including the products purchased, order totals, payment status, transaction references, cancellations, refunds, and other records needed to manage your order.

Payment information may be processed by payment service providers involved in completing your transaction. The information available to us may depend on the payment method and the provider's processing arrangements.

We do not represent that we store complete payment card numbers, card security codes, or other sensitive payment credentials. The collection, processing, and storage of such information, where applicable, depend on the payment arrangements used for your transaction.

2.3 Device and Usage Information

When you access our website, certain information may be collected automatically through website technologies, server records, or service providers, where applicable. This information may include:

  • Internet Protocol (IP) address.

  • Browser type, operating system, and device characteristics.

  • Pages and products viewed.

  • Dates, times, and duration of website visits.

  • Referring pages and navigation activity.

  • Interactions with website features, such as clicks and shopping cart activity.

  • Technical information relating to website performance, security, and errors.

We use this information, where appropriate, to operate the website, understand how visitors use it, troubleshoot technical issues, and maintain website security.

2.4 Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, remember preferences, understand website usage, and, where applicable, support advertising or marketing activities.

The technologies used and the information collected through them may vary depending on the website features and services in use. We do not assume that every category of tracking technology is active on every visit.

More information about these technologies, their purposes, and your choices is provided in the Cookies and Data Storage section below.

2.5 Information from Third Parties

We may receive personal information from third-party service providers when necessary to support activities such as payment processing, order fulfillment, shipping, fraud prevention, customer support, website operations, or other services you request.

For example, a payment or shipping provider may supply transaction status, delivery updates, or other information needed to complete an order.

We may also receive information through third-party technologies where you have authorized the relevant collection or where the processing is otherwise permitted by applicable law.

3. Cookies and Data Storage

3.1 What Are Cookies?

Cookies are small text files that websites may store on your browser or device. They can help a website recognize a browser, maintain certain settings, remember items in a shopping cart, and support other website functions.

Similar technologies, including pixels and tags, may collect information about interactions with a website or help measure whether particular content has been viewed or interacted with.

The use of these technologies depends on the features available on our website and the services in use.

3.2 Types of Cookies We May Use

Depending on our website configuration and applicable law, cookies and similar technologies may fall into the following categories.

Strictly Necessary Cookies

These cookies support essential website operations, including shopping cart functionality, checkout processes, security features, and other core services needed to use the website.

Where permitted by applicable law, strictly necessary cookies may operate without consent because they are required to provide a service you request or to maintain essential website functionality. This does not mean that every cookie is strictly necessary, or that all tracking technologies may operate without consent.

Functional Cookies

Functional cookies may remember preferences or settings to provide a more convenient and personalized browsing experience. Depending on the feature, they may help retain selected preferences or reduce the need to re-enter information.

Where required by applicable law, we will obtain appropriate consent before using nonessential functional cookies.

Analytics and Performance Cookies

Analytics cookies and similar technologies may help us understand how visitors navigate the website, which pages receive attention, and whether website features are functioning properly.

Where such technologies are used, the information may help us evaluate performance, identify technical problems, and improve the shopping experience. Consent or other choices will be handled as required by applicable law.

Advertising and Targeted Marketing Cookies

Advertising cookies and similar technologies may be used, where applicable, to measure advertising effectiveness, understand interactions with promotional content, or support the delivery of advertisements based on browsing activity.

These technologies may involve the processing or disclosure of information by advertising or marketing service providers. If we engage in targeted advertising, the sale or sharing of personal information, or another activity subject to specific legal requirements, we will provide the applicable notices and choices required by law.

We will not treat your decision to visit our website, browse products, or complete a purchase as blanket consent to optional advertising or tracking technologies.

3.3 Managing Cookie Preferences

Where required by applicable law, we will provide an appropriate mechanism to obtain consent for nonessential cookies and similar technologies. Where a cookie preference tool is available, you may use it to review or change your choices.

You may also manage cookies through your browser settings, including blocking or deleting certain cookies. The options available depend on your browser and device.

Please note that disabling certain cookies may affect shopping cart functionality, checkout, saved preferences, or other website features. Blocking cookies through your browser does not necessarily remove personal information already stored in our systems or held by service providers.

Your cookie preferences apply to the relevant technologies and processing activities covered by those choices. They do not automatically withdraw consent for every other processing activity or unsubscribe you from marketing communications.

3.4 Cookie Duration

Cookies may be session-based or persistent.

Session cookies generally remain active during a browsing session and are removed when the session ends or the browser is closed, depending on the cookie's configuration.

Persistent cookies may remain on your device for a specified period or until they are deleted. Their duration depends on their purpose, configuration, and the service involved.

We do not assign a single retention period to all cookies because different technologies may serve different functions.

3.5 Personal Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, managing returns and refunds, maintaining business records, complying with legal obligations, resolving disputes, and protecting legitimate interests.

The applicable retention period depends on factors such as the nature and sensitivity of the information, the purpose of collection, the duration of our relationship with you, applicable legal requirements, and whether the information is needed for a legitimate business purpose.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or otherwise handle it in accordance with applicable law and our data management practices.

Deleting browser cookies does not automatically delete order records, account information, or other personal information maintained in our systems.

4. How We Use Personal Information

We may use personal information for the following purposes, as applicable to your interactions with us:

Order Processing and Fulfillment

  • Process, confirm, and manage purchases.

  • Arrange order fulfillment, shipping, and delivery.

  • Provide order confirmations, shipping updates, and other transactional communications.

  • Process cancellations, returns, refunds, and related requests.

Customer Service

  • Respond to questions and requests.

  • Review complaints and resolve order-related issues.

  • Communicate about damaged, defective, or incorrect products.

  • Provide assistance with website features and shopping activities.

Website Operations and Improvement

  • Operate and maintain website functionality.

  • Understand how visitors interact with products and website pages.

  • Diagnose technical issues and improve performance.

  • Evaluate and improve the shopping experience and service quality, where appropriate.

Security and Fraud Prevention

  • Help protect the website, transactions, and customer accounts.

  • Detect and investigate suspected fraud, unauthorized access, or other potentially unlawful activity.

  • Protect our customers, operations, and legitimate interests.

Marketing and Communications

  • Send promotional emails or other marketing communications where permitted by law and consistent with your preferences.

  • Manage subscriptions, unsubscribe requests, and communication preferences.

  • Measure the effectiveness of marketing communications where applicable and permitted.

You may opt out of marketing emails using the unsubscribe link included in the relevant message or by contacting us.

Legal and Business Requirements

  • Comply with applicable legal obligations.

  • Respond to valid legal requests and processes.

  • Maintain appropriate business and transaction records.

  • Establish, exercise, or defend legal claims.

  • Protect rights, safety, property, and legitimate business interests where permitted by law.

We use personal information in ways reasonably related to the purposes for which it was collected, subject to applicable legal requirements and any choices or permissions required for specific processing activities.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, fulfill your requests, operate our website, protect legitimate interests, or comply with applicable law.

The categories of recipients may include the following.

5.1 Payment Service Providers

Payment service providers may process transaction information and other necessary payment details to authorize, complete, verify, or manage purchases and refunds.

The information exchanged depends on the payment method and the provider's role in the transaction.

5.2 Order Fulfillment and Shipping Providers

We may share relevant contact information, shipping addresses, order details, and delivery instructions with fulfillment, warehousing, shipping, and logistics providers so that orders can be prepared and delivered.

5.3 Website and Technology Providers

We may share information with website hosting providers, e-commerce platform providers, technical support providers, and other service providers that help operate, maintain, secure, or improve our website.

5.4 Customer Service and Communication Providers

Where applicable, we may share relevant information with providers that help us manage customer inquiries, send transactional emails, administer marketing communications, or support customer service operations.

5.5 Analytics, Security, and Fraud Prevention Providers

Where these services are used, we may disclose relevant technical, usage, or transaction information to providers that assist with website analytics, performance monitoring, security, and fraud prevention.

5.6 Legal and Regulatory Disclosures

We may disclose personal information to courts, regulators, law enforcement agencies, or other appropriate parties when required by law, pursuant to valid legal process, or when reasonably necessary to establish, exercise, or defend legal claims or protect rights and safety.

5.7 Other Disclosures Permitted by Law

Additional disclosures may occur in connection with a business transaction or another circumstance permitted by applicable law, subject to any required notices, consent, or other protections.

5.8 Service Provider Requirements

Where appropriate and required by applicable law, we seek to ensure that service providers handle personal information in accordance with their contractual obligations, applicable confidentiality requirements, and restrictions on the use of information for purposes unrelated to the services they provide.

5.9 Sale, Sharing, and Targeted Advertising

Certain U.S. state privacy laws distinguish between the sale of personal information, the sharing of personal information for cross-context behavioral advertising, and other forms of disclosure.

These activities are not interchangeable. A disclosure to a service provider for order fulfillment is not automatically a sale of personal information.

Whether a particular activity qualifies as a sale, sharing, targeted advertising, or another regulated practice depends on the facts and applicable law.

If our actual data practices involve an activity for which an opt-out right, consent, or another specific notice is required, we will provide the applicable choice mechanism and honor valid requests as required by law.

We do not make a blanket representation that every disclosure is exempt from privacy regulation, nor does this policy establish that a particular sale or advertising practice is currently taking place.

6. Your Privacy Rights and Choices

Depending on your state of residence, the nature of the information involved, and the requirements of applicable law, you may have certain rights concerning your personal information.

These rights are not identical in every U.S. jurisdiction, and some rights may be subject to legal exceptions.

6.1 Right to Know and Access

You may have the right to request information about the personal information we collect, use, disclose, or otherwise process about you.

Where required by applicable law, you may also request access to a copy of the personal information covered by that right.

6.2 Right to Correct

You may have the right to request correction of inaccurate personal information we maintain about you.

We may need to verify the relevant information before making a correction.

6.3 Right to Delete

You may have the right to request deletion of personal information, subject to applicable legal requirements and exceptions.

Certain information may need to be retained to complete transactions, comply with legal obligations, maintain required records, resolve disputes, prevent fraud, or fulfill other legally permitted purposes.

If we cannot fulfill a deletion request in full, we will handle the request in accordance with applicable law and explain the relevant limitations where required.

6.4 Right to Data Portability

Where applicable law provides this right, you may request a copy of certain personal information in a portable format that allows you to receive or, where legally required and technically feasible, transmit the information to another entity.

The scope and format of a response will depend on applicable legal requirements.

6.5 Right to Opt Out of Certain Processing

Depending on applicable law and our actual processing activities, you may have the right to opt out of:

  • The sale of personal information, as defined by applicable law.

  • The sharing of personal information for cross-context behavioral advertising.

  • Targeted advertising.

  • Certain profiling activities that produce legal or similarly significant effects.

Where required, we will provide an appropriate mechanism for submitting and honoring these opt-out requests.

Some laws also recognize qualifying universal opt-out preference signals. Where applicable, we will process such signals in accordance with the relevant legal requirements.

6.6 Right to Withdraw Consent

If a processing activity is based on your consent, you may withdraw that consent at any time using the available preference controls or by contacting us, as appropriate.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. It also does not automatically affect processing that may continue on another lawful basis, where permitted by applicable law.

6.7 Marketing Preferences

You may stop receiving promotional emails by using the unsubscribe link in the relevant message or by contacting us at care@avenaelia.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping updates, or responses to your requests.

6.8 How to Submit a Privacy Request

To exercise an applicable privacy right, email care@avenaelia.com.

Please describe the right you wish to exercise and provide enough information to help us identify the relevant account, order, or personal information. Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information.

We may take reasonable steps to verify your identity or authority to make the request, to the extent permitted or required by applicable law. The verification information requested will depend on the nature and sensitivity of the request.

We will respond within the time required by applicable law. If we decline a request in whole or in part, we will provide an explanation where required and inform you of any applicable appeal or review process.

Where a law provides a right to appeal a decision, you may submit an appeal using the contact information in this policy. We will review the appeal in accordance with the applicable legal requirements.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

7. Legal Basis and Permitted Purposes for Processing

U.S. privacy laws do not all use the same legal-basis framework. Depending on the applicable law and the particular processing activity, we may process personal information for the following reasons.

Contractual Necessity

We may process information necessary to fulfill an order, arrange delivery, manage payment-related activities, respond to order inquiries, and handle returns or refunds associated with a purchase.

Legal Obligations

We may process and retain information when necessary to comply with applicable laws, regulations, valid legal processes, or other legal obligations.

Legitimate Business Purposes

Where permitted by applicable law, we may process information for reasonable business purposes, such as maintaining website security, preventing fraud, troubleshooting technical issues, improving services, managing customer communications, and protecting legitimate rights and interests.

Such processing remains subject to applicable legal restrictions and any required consumer choices.

Consent

For activities that require consent, or for which we choose to rely on consent, we will seek appropriate consent before processing the relevant information.

Examples may include certain nonessential cookies, optional tracking technologies, or marketing activities where consent is required or used as the basis for processing.

Where consent is the applicable basis, you may withdraw it as described in this policy.

The appropriate basis and requirements depend on the nature of the processing, the information involved, and the laws that apply. We will not treat any one of these concepts as a universal legal basis for every processing activity.

8. Data Security and Retention

8.1 Data Security

We take reasonable measures appropriate to the nature of the personal information we handle and the risks associated with its processing to help protect it against unauthorized access, disclosure, alteration, loss, or misuse.

The safeguards applicable to particular information may depend on how it is collected, stored, processed, and shared.

No website, electronic transmission, or data storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If a security incident occurs, we will take appropriate steps consistent with applicable law, including providing any required notifications.

8.2 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements and permitted exceptions.

Retention considerations may include:

  • Completing and documenting purchases and deliveries.

  • Managing customer service, cancellations, returns, and refunds.

  • Maintaining records required by law.

  • Detecting and preventing fraud or unauthorized activity.

  • Resolving disputes and establishing or defending legal claims.

  • Maintaining appropriate business records and website operations.

Different categories of information may be retained for different periods. We do not apply a single fixed retention period to all personal information.

When information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or otherwise handle it in accordance with applicable law and reasonable data management practices.

9. Children's Privacy

Our website is intended for a general consumer audience and is not directed toward children under 13 years of age.

We do not knowingly seek to collect personal information directly from children under 13 through a service directed to them. If we become aware that we have collected personal information from a child under 13 in circumstances requiring parental consent or other action under applicable law, we will take appropriate steps consistent with those legal requirements.

A parent or legal guardian who believes that a child has provided personal information to us may contact us at care@avenaelia.com. Please describe the concern and provide sufficient information to help us locate the relevant information without sending unnecessary sensitive data.

Where applicable law grants parents or guardians rights to review, consent to, or request deletion of a child's personal information, we will address those requests in accordance with the relevant requirements.

Nothing in this section limits any additional protections that may apply under children's privacy laws, including the Children's Online Privacy Protection Act (COPPA), where applicable.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, or other external resources. These services may collect information directly from you and may use their own cookies, tracking technologies, or privacy practices.

We do not control the privacy practices of independent third parties. Before providing personal information to an external service, please review its privacy policy and terms, where applicable.

Our disclosure of information to a third-party service provider for a service we request does not mean that we control all information the provider collects independently through its own services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, data practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

Where a change is material and applicable law requires notice or consent, we will provide notice or obtain consent through an appropriate method consistent with the relevant requirements.

We encourage you to review this policy periodically so that you understand how personal information may be collected, used, disclosed, and protected.

Any updated policy will apply as provided in the revised policy and subject to applicable law. Changes will not eliminate rights or protections that cannot legally be waived or restricted.

12. Contact Us

If you have questions about this Privacy Policy, wish to learn more about our privacy practices, or would like to submit a privacy rights request, please contact us using the information below.

Website: avenaelia.com

Address: 74 Zaun Trl, Palm Coast FL 32164, United States

Email: care@avenaelia.com

Phone: +1 (904) 267-5723

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

When submitting a privacy request, please include enough information to help us understand and process your request. For your protection, do not include passwords, complete payment card numbers, or other unnecessary sensitive information in your message.

We value your privacy and are committed to handling personal information with care, transparency, and respect for the rights provided by applicable law.