Payment Methods

We aim to make checkout clear and straightforward. You can review the available payment options during checkout and select an eligible payment method to complete your purchase. Please follow the instructions displayed on the checkout page and verify your order details before submitting your payment.

Accepted Payment Cards

We accept the following payment card brands:

  • Visa

  • Mastercard

  • JCB

  • Discover

  • American Express

  • Diners Club

Please check the payment options displayed at checkout to confirm that your preferred card is available for your purchase.

How to Complete Your Payment

Follow these steps to complete your purchase:

  1. Review Your Order: Check your selected items and order details before proceeding to payment.

  2. Select a Payment Method: Choose an eligible payment option from those displayed during checkout.

  3. Enter Your Information: Provide the required card and billing information accurately, following the instructions on the checkout page.

  4. Review Your Details: Confirm that your payment information and order details are correct before submitting your payment.

  5. Confirm Your Order: Check the checkout result or order confirmation information to verify whether your payment was successful.

Submitting payment information does not necessarily mean your order has been successfully placed. Please use the information displayed during checkout or in your order confirmation to verify your order status.

Payment Security and Information Protection

We encourage customers to use the website's regular checkout process when submitting payment information and to review all details carefully before completing a transaction.

To help protect your information:

  • Ensure that your card details and billing information are accurate.

  • Use a valid payment card that you are authorized to use.

  • Follow the instructions provided during checkout.

  • Avoid sharing payment information through unexpected messages or unverified communication channels.

  • Never send your full card number, card security code, account password, or other sensitive payment credentials through ordinary email.

We handle personal information in accordance with our Privacy Policy. Please review that policy for more information about how personal information may be collected, used, and handled.

Payment Issues

If you experience a problem while making a payment, try the following steps:

  1. Check Your Payment Details: Make sure your card information and billing address are entered correctly.

  2. Verify Your Card: Confirm that your card is valid and has not expired.

  3. Contact Your Card Issuer: If the payment continues to fail, contact your bank or card issuer to ask whether any authorization restrictions may be affecting the transaction.

  4. Review the Checkout Message: Follow any instructions displayed on the checkout page. Before trying again, check whether your order has already been placed to avoid submitting a duplicate order.

  5. Contact Our Support Team: If the issue persists, email or call us for assistance.

When contacting us, please include your order number, if available, and a brief description of the issue. For your security, do not send your full card number, card security code, or account password.

Orders, Cancellations, and Refunds

After completing your payment, review your order confirmation information to make sure your purchase details are correct.

If you need to cancel an order, please refer to our Cancellation Policy. Eligible orders that have not shipped may be canceled after we review and approve the request. Orders that have already shipped generally cannot be canceled through the standard cancellation process.

If you need to return an item or request a refund, please review our Returns & Refunds Policy for the applicable eligibility requirements, return procedures, and refund conditions.

Approved refunds are initiated to the original payment method used for your purchase. The time it takes for the funds to appear in your account depends on your bank, card issuer, or other payment service provider. A refund being initiated does not mean the funds have already been credited to your account.

Shipping Information

We offer shipping to all 50 U.S. states.

For details about shipping fees, order processing times, estimated transit times, and delivery arrangements, please refer to our Shipping Policy before placing your order.

Contact Us

If you have questions about payment methods, checkout issues, or an existing order, please contact our customer service team using the information below.

Website: avenaelia.com

Email: care@avenaelia.com

Phone: +1 (904) 267-5723

Address: 74 Zaun Trl, Palm Coast, FL 32164, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM

When contacting us about a payment or order issue, please provide your order number, if available, and a brief explanation of the problem. Do not include sensitive payment credentials in your email.

We’re happy to help clarify payment instructions and guide you toward the appropriate next steps.